CCCS Website Welcome to the IT Support Specialist Career Academy. This comprehensive program is designed to equip aspiring IT professionals with the essential skills and knowledge needed to succeed in the dynamic field of information technology. Through this curriculum, you’ll learn how to troubleshoot technical issues, manage IT systems, and provide exceptional user support to drive organizational efficiency.
Throughout this program, you’ll master a wide range of IT support techniques, including hardware and software troubleshooting, network configuration, cybersecurity basics, and customer service fundamentals. You’ll gain proficiency in tools and platforms like Windows, Linux, Active Directory, and ticketing systems such as ServiceNow and Zendesk, while developing an understanding of system administration, network protocols, and IT service management. The IT Support Specialist Career Academy includes IT Support Professional Certificates from Google, IBM, Microsoft, and Dell Technologies as well as 5 guided projects:
- Create IT Diagrams with Lucidchart
- Linux: I/P Redirection for DevOps
- Files and directories in the LInux File System
- Linux: Introduction to Shell Scripting for DevOps
- Advanced Command in Linux
The course combines video lectures, interactive labs, and real-world projects to ensure you not only learn but apply your knowledge effectively. With guided assessments and feedback, you will build a robust portfolio that showcases your skills to potential employers.
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